NightShiftAgents for Dental
The patients overdue past six months get a personal note. The unscheduled treatment gets followed up. The front desk keeps answering the phone.
A dental practice's growth is sitting in its own recall list and its unscheduled treatment plans. NightShiftAgents reads Dentrix, Eaglesoft or Open Dental, finds overdue recall and unscheduled treatment, drafts the outreach, keeps your reviews moving, and reports production against goal weekly. It never sees a chart, never gives clinical advice, and never touches anything HIPAA covers beyond the appointment fields you authorize.
Night Shift is set up for your industry. Written for a practice owner or office manager. Runs on your machine, with your accounts.
The problem
The hygiene schedule has holes and the recall list has 900 names on it.
- 01
Recall is a postcard and whoever has time to make calls. The patients who drift past nine months quietly become someone else's patients.
- 02
Treatment was diagnosed, presented and not scheduled. It is in the chart. Nobody has a list of it, so nobody follows up.
- 03
New-patient calls come in at lunch and after 5. The voicemail says you will call back. Half do not wait.
A working day
The same day, before and after.
Before
- 7:30 AM
Morning huddle. Two hygiene openings today. Someone will try the ASAP list.
- 12:00 PM
Lunch. Phones on voicemail. Two new-patient calls.
- 3:00 PM
A patient asks about the crown she was told about last year. Nobody followed up.
- 5:15 PM
Office manager pulls the overdue recall report. 900 names. Prints it. It goes in a drawer.
- 7:00 PM
New Google review, four stars, mentions billing confusion. Unanswered.
After install
- 7:30 AM
Morning huddle with the brief: 22 recall-overdue patients contacted overnight by drafted email, ranked by how overdue. Both hygiene openings filled from replies before 9.
- 12:00 PM
Lunch. New-patient web inquiries got a reply with the next two openings and the new-patient form link within minutes.
- 3:00 PM
Unscheduled-treatment list is a file: 140 patients, by procedure and presented date. Treatment coordinator works the top 20 this week.
- 5:15 PM
Recall report is not a printout. It is a nightly file with who was contacted, who replied and who needs a call.
- 7:00 PM
Review reply drafted at 7:04, plain and specific, held for the office manager's approval in the morning.
Your night shift
The Dental roster.
Recall and reactivation outreach
nightly · 9 PMPatients past their recall interval, ranked by how overdue and by insurance status, each with a drafted personal note offering the next two hygiene openings. Never mentions a diagnosis.
recall-overdue.csv + drafts/Unscheduled-treatment follow-up
weekly · MondaysDiagnosed-not-scheduled treatment by patient and procedure code from your practice software. Drafts a non-clinical check-in offering a call with the treatment coordinator.
unscheduled-treatment.xlsxNew-patient inquiry reply
every 5 minReplies to web-form and email inquiries with openings from your schedule and the new-patient form link. Insurance questions are routed to the front desk, not answered.
drafts/Review request and response
daily · 9 AMRequests a review the day after a completed visit. Drafts a reply to every review that never references a procedure or a patient detail.
review-queue.mdWeekly production report
Fridays · 1 PMProduction and collections against goal, by provider and by day, hygiene reappointment rate, and open chair time next two weeks. Unreachable sources are marked unavailable.
production-week.xlsxPractice content
Mon · Wed · FriThree posts a week on hygiene, seasonal reminders and the team, from your approved material. No before/after images without a consent flag; no clinical claims.
content-queue.md
What it hands you
The three files that matter most here.
Recall-overdue list, ranked and contacted Weekly production against goal, by provider New-patient replies with openings, drafted
Previews show the file format with sample rows. They are not a customer's data.
Sits on top of
The software you already run.
- Dentrix
- Eaglesoft
- Open Dental
- Curve
- Weave
- Google Business Profile
- QuickBooks
Read this part
What it does not do.
- It does not read charts, x-rays, clinical notes or treatment notes. It reads appointment status and procedure codes on treatment plans, and only the fields you authorize in writing during install.
- It does not give clinical advice or discuss a diagnosis in any draft.
- It does not verify insurance, quote a fee or discuss coverage.
- It does not manage the schedule. It drafts the outreach; the front desk books.
- It does not send anything covered by HIPAA. Outreach is appointment-related and contains no health information.
What this replaces
Priced against payroll, not software.
- The role
- Part-time patient coordinator
- NightShiftAgents · Night Shift tier
- Monthly cost
- $2,600about $2,600 a month for 20 hours a week, or a recall service at a per-patient fee
- $397Founding rate $397 a month for 12 months (standard $497); optional setup call $199
- Works nights and weekends
- No
- Yes. That is the point.
- Asks before spending
- Usually
- Always. Six-line card.
A coordinator makes the phone call, presents treatment and handles insurance. The agents do none of that. They make sure the list exists every night and the first touch goes out. One reactivated hygiene patient a week, with the treatment that follows, is the fee.
Market figures are typical ranges for this role, not a quote. Your Agent Improvement Plan uses your numbers.
The catch
What owners in your industry ask first.
Questions
Frequently asked.
- Which practice software does it read?
- Dentrix, Eaglesoft, Open Dental and Curve, by connection or scheduled export. The Agent Improvement Plan names the exact fields.
- Will you sign a BAA?
- Yes. It is part of the install.
- Can it text?
- Through Weave or your existing texting system if it exposes drafting. Same approval rule as email.
- How does it rank overdue patients?
- By months overdue, then by whether they have unscheduled treatment, then by insurance benefit year remaining. You can change the order in your company file.
- Two locations?
- One install, two location profiles, one brief for the owner and one per office manager.
Under 15 minutes of questions. Then your dental night shift runs.
You get a written Agent Improvement Plan the same day: which of the agents above, in what order, and what it costs. The industry is already filled in.